Shipping policy
Order Processing
Once you place your order, our shipping team will quickly process it. Orders are typically processed within 1-2 business days. You will receive a tracking number by email as soon as your order is dispatched.
Shipping Carriers
We partner with several trusted carriers to ensure reliable delivery, including:
- Australia Post
- Aramex
- Couriers Please
- DHL
- Other local couriers, depending on your region
Estimated Delivery Times
Delivery times vary based on your location. Below are our estimated shipping times for standard shipping:
- Australia & New Zealand: 4-10 business days
- Mainland Europe & UK: 5-10 business days
- America: 4-10 business days
- Other countries: 5-15 business days
Please note that these are estimated timeframes and may vary due to external factors such as customs processing, local postal service delays, or unforeseen circumstances.
Tracking Your Order
Once your order has been dispatched, you will receive an email with your tracking number. You can use this number to track your shipment directly with the designated carrier.
Customs & Duties
For international orders, customs duties, taxes, and other fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and may be payable upon delivery.
Shipping Delays & Issues
While we strive to ensure timely delivery, occasional delays may occur due to high shipping volumes, customs clearance, or external factors beyond our control. If your order is significantly delayed, please contact our support team, and we will do our best to assist you.
For any further inquiries regarding shipping, feel free to reach out to our customer support team.
